Before You Troubleshoot: What the ShortMax App Actually Is

Account issues get easier once you figure out who runs ShortMax, a vertical short-drama streaming app. Over on the App Store the seller is SHORTTV LIMITED, a company registered in Hong Kong, watch Boyfriend From The Future and Google Play shows the very same legal entity under the developer name SHORTMAX LIMITED. The app’s debut came in September 2023, when it appeared on Google Play on September 3 and on the App Store on September 11 of the same year. With over 100 million installs listed for the Android version alone, you are by no means alone if you have a billing issue. More than 50,000 dramas in 19 languages are claimed in its store listing, the company’s own figure rather than an independently verified count. Whether people enter „shortmax”, „short max” or „shortmax app”, every one of those searches points to the same product discussed here. Hong Kong law is the law that governs the app’s terms of service.

ShortMax Login Not Working?

In most cases, shortmax login trouble begins when you log in with a different method than the one you used originally. ShortMax’s terms state that you can sign in using Facebook, Google or Apple, or using a phone number or email address tied to your ShortMax account. Your purchase can seem to vanish since pressing a different button later may land you in a separate, empty account. Picking one sign-in method and sticking with it on every device is the safest routine. It is unconfirmed whether the app offers a guest mode, so you shouldn’t rely on one to keep your coins or pass safe. This simple mix-up is worth ruling out with the steps below before you assume your coins are gone.

1. Begin with the sign-in button you tapped when you first paid.
2. Go through the other methods one at a time and check for your purchases.
3. Enter the address or number linked to the account for email or phone login.
4. Restart your phone once you have updated the app.
5. Contact support with your UID and receipt if none of this helps, as described below.

The ShortMax Subscription Explained

The primary shortmax subscription in the US App Store goes by the name Weekly Pass Pro. As of September 2026 it appears at about $19.99 a week, with a second tier at about $9.99 a week, while one-time purchases run from about $3.49 to $24.99. It was not possible to confirm monthly and yearly plans, since the US store shows only weekly passes. Take those figures as a reference point, because prices vary by country, platform and promotion. Under the terms, a subscription is renewed automatically 24 hours before expiry, at the same price as before. This timing trips people up, since cancelling on the final day can already be too late. Outside the pass, episodes are unlocked with coins, and App Store reviewers complain that some cost up to 60 coins with little information about cost up front. Don’t assume every episode costs the same; check the price on the unlock screen each time.

Charged After a Free Trial?

A surprise charge after what felt like a free period is a common complaint in this category. The „free trial” and „24 hours free” wording confused users, as ShortMax’s own replies on Google Play acknowledge. In real terms, a weekly pass activated from an offer keeps renewing until you cancel it. Both Apple and Google point out in their help pages that deleting the app does not stop billing. Your first task is to figure out who actually charged you, because that decides where you cancel and where you ask for money back. Gather the evidence before anything else: a clear timeline makes every later step faster.

1. Look for an Apple or Google Play receipt in your inbox.
2. Cancel and request refunds through that store if one turns up.
3. Capture the merchant name on your card statement if no receipt turns up.
4. Use the steps below to cancel the renewal right away.
5. Then, use the matching route to request a refund.

Cancelling ShortMax on iPhone

If you subscribed in the App Store, Apple handles the billing, so the cancel control is found in your iPhone settings. Although ShortMax’s terms also mention an „About Subscription” option inside the app, Apple’s settings are the most dependable place to switch off an App Store renewal. Apple states clearly that deleting the app from your home screen cancels nothing. The pass renews 24 hours before it expires, so aim to cancel at least a day before the renewal date. The whole process takes under a minute. Screenshot the confirmation screen so you have proof of the date.

1. Tap your name at the top once you open Settings.
2. Select Subscriptions.
3. Choose ShortMax from the list.
4. Hit Cancel and confirm.
5. You might have paid under another Apple ID or on Android if ShortMax is missing.

Cancelling ShortMax on Android

On Android devices, a pass bought through Google Play is handled from the Play Store rather than from ShortMax itself. The Google help page is clear that deleting an app does not cancel its subscription. The „About Subscription” option inside the app named in ShortMax’s terms is another route, but Google Play is where store-billed renewals are reliably stopped. The subscription might not appear in the list unless you are signed in to the same Google account that paid, so confirm that first. If you made the payment anywhere other than Google Play, it will not show there, and support becomes your route. Take a screenshot once it shows as cancelled, and file it with your receipt.

1. Launch the Google Play Store.
2. Tap your account menu and find Subscriptions.
3. Pick ShortMax.
4. Press Cancel, then follow the prompts.

Refunds: The ShortMax Terms on Refunds

ShortMax’s terms of service take a hard line on refunds. Refunds, as the company puts it, are „not entertained unless the paid product/service is unusable for the reason of ShortMax”. There is little room for a refund just because you forgot to cancel, if that is read literally. The refund processes of Apple and Google, however, also cover store purchases and run separately from the app’s terms. For a purchase made on iPhone, you can request a refund through Apple’s Report a Problem page, and Apple usually responds within 24 to 48 hours. For Android purchases, Google says that within 48 hours of purchase you may be able to receive a refund directly from Google Play. After that window, Google sends you to the developer, which means writing to ShortMax customer service. Describe what happened briefly and attach your receipt, since no refund is guaranteed.

How to Contact ShortMax Customer Service

Email is the main channel for ShortMax customer service. ShortMax’s terms of service, posted on the official ShortMax website, include the service email to use. Because at least one circulating address uses a misspelled domain and could not be verified, be careful with addresses shared on question-and-answer sites. When replying to Google Play reviews, the developer asks users to provide their UID, the account ID that lets staff find you. The same replies suggest the subject line „Cancel Subscription – Urgent” for cancellation issues. You can use the Apple or Google refund route at the same time when replies are slow and the charge came through a store. Add the items below, because a complete first message saves time.

1. Your UID along with the sign-in method you use.
2. The charge’s date, amount and store, plus a screenshot of the receipt.
3. Whether you have already cancelled, along with a screenshot of the cancellation screen.
4. One specific request: cancel, refund, restore your coins or fix a login.

Which Place Handles Each ShortMax Task

Trying to fix a problem in the wrong place accounts for much of the frustration. Your account, your coins and your viewing are handled by the app, whereas the money for store purchases is handled by the stores. Support by email covers whatever the app and the stores cannot settle on their own. Treat the table below as a quick guide before you start tapping through menus. The table reflects the terms and store help pages as of September 2026, but menus may change with updates. Cancel first and ask questions second if you are unsure.

Action	Where to do it	What to know
Sign in or change accounts	The ShortMax app	Facebook, Google, Apple, or bound email or phone
Check or cancel in the app	Inside the ShortMax app	„About Subscription”, per the terms
Cancel a pass bought on iPhone	App Store	Settings, your name, then Subscriptions
Cancel a pass bought on Android	The Google Play Store	Subscriptions, in your account menu
Refund for an App Store charge	App Store	Report a Problem; reply in 24 to 48 hours
Refund a Google Play charge	Google Play, then email	Possible within 48 hours; later, contact the developer
Lost coins, lockouts, billing disputes	Email support	Service email from the terms, plus your UID